VPAC Survey


Pre-Production Phase - This is the period immediately after the contract was signed including the planning, discussions and preparations leading up to the actual event/production.

 
 
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
1. I was able to make contact at the appropriate time for my event planning.
2. My requests were understood and creative solutions were offered.
3. The staff was flexible no matter how often my plans changed.
4. Suggestions were offered to me that helped the performance of my show fit within my budget.
5. I was satisfied with the overall performance of the staff during the pre-production planning of my event.




Production Phase - These questions pertain to the event itself; everything from start to finish of the actual event/production.

 
 
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
6. I found the theatre clean and in good condition.
7. I found the production crew friendly and efficient.
8. The production crew consistently demonstrated a high level of service and expertise.
9. The services were delivered on time and as promised.
10. The theatre had a very comfortable environment (lighting, temperature, noise, etc.).

11. Throughout the entire event experience, did you encounter any problems?




Post-Production Phase - These questions include VPAC follow-up and billing.

12. The billing process was accurate, timely and easy to understand.


Overall, how satisfied were you with the performance and services of the VPAC
production staff?

13. If I were planning another event in this area, I would like to use the VPAC services again.

14. How would you rate the overall presentation of the theatre?