This survey is used for research purposes only. All responses will remain confidential. You may choose not to answer any of the questions. Thank you for your time and feedback. |
Please select the response that most accurately describes your listening habits.
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In conversations with others, to what extent do you: |
1. Use open-ended questions to initiate and expand the discussion?
2. Use closed-ended questions to find out specifics?
3. Avoid interrupting, except to clarify and encourage more sharing
of information?
4. Maintain eye contact while the other person is speaking?
5. Encourage dialogue by sending signals that show you are genuinely
interested in what the other person is saying?
6. Avoid turning the conversation away from the speaker onto yourself?
7. Mentally review what the speaker is saying as he or she talks?
8. Keep the discussion focused on the speaker until he or she
is finished speaking?
9. Encourage and listen to suggestions, even when you do not agree
with the speaker?
10. Avoid being distracted while someone is talking?
11. Probe for a deeper understanding of the person’s comments?
12. Listen for the underlying tone or feeling as well as the facts?
13. Listen, regardless of your personal feelings about the person or topic?
14. Periodically check your understanding by restating in your own words
what was said?
15. Continue checking your understanding until the speaker agrees that
your summary of what he or she said is correct?
16. Summarize and close the conversation so the other person feels that
you have appreciated and understood his or her comments?
Source: The Facilitator Excellence Handbook. Second Edition.
Copyright 2005 by John Wiley & Sons, Inc.
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